FAQs
Product
What type of shirts does Hemistry offer?
We make men's shirts: formal, semi-formal, and everything in between. Every shirt is made to order, so you can pick a standard size or go fully custom. We also offer bespoke options if you have something specific in mind.
What fabrics do you use?
Fabric details are listed on each product page. Across our range, we work with 100% cotton, cotton blends, linen blends, and 100% linen, so there's something suitable for every season and occasion.
How do I care for my Hemistry shirt?
Most of our shirts are machine washable except 100% Linen. For Cotton and blends, wash in cold water on a gentle cycle, air dry, and iron inside out on a low setting. Specific care instructions are included with every order, always follow those first.
For Linen, we suggest dry cleaning.
Sizing & Fit
What fit options are available?
We offer both slim fit and regular fit. If neither works for you, use the custom-size option while picking the size and provide your measurements, we'll make it exactly to your dimensions.
How do I find my size?
Each product page has a detailed size guide. If you're between sizes, we'd suggest going with the custom-size option and sharing your measurements, that way the fit is guaranteed.
What if my custom shirt doesn't fit perfectly?
We offer a one-time complimentary alteration on custom orders. If something's off, reach out to our support team and we'll take care of the rest.
Customisation
What can I customise?
Quite a lot - collar type, cuff style, monogram, fabric choice, and sizing. Whether it's a style tweak or a full custom build, we can work with it. Reach out on WhatsApp or email if you want to discuss something specific before placing an order.
Can I order in a size not listed on the website?
Yes. Select the custom-size option and enter your measurements. We'll make the shirt exactly to your specifications.
Orders and Shipping
How long will it take to receive my order?
Production takes 4–7 working days since every shirt is made to order. Once dispatched, delivery takes 2 days within Delhi NCR and 3–5 days for the rest of India. You'll receive a tracking ID on your registered email as soon as your order ships.
Can I change or cancel my order?
Changes and cancellations are possible within 24 hours of placing the order. After that, production begins and we can't make changes. Write to us at support@hemistry.in or WhatsApp us at +91 92665 78181 immediately if needed.
Do you offer Cash on Delivery (COD)?
We're currently prepaid only. We use secure payment gateway and accept all major payment methods at checkout.
Can I track my order?
Yes. As soon as your order is dispatched, you'll receive a tracking ID on your registered email address.
Do you have a physical store?
We're online-only, which means we can serve you anywhere in India without the overhead of a retail store, and keep quality high.
Returns and Exchanges
What is your return and exchange policy?
Ready-to-sell shirts can be returned or exchanged within 15 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Please fold and pack neatly, as items that arrive otherwise cannot be accepted.
Email us at support@hemistry.in or WhatsApp us at +91 92665 78181 with your order number and reason for return/exchange.
You can ship the item back using any trackable courier at your own cost, or opt for a doorstep pickup for Rs. 150.
A few things to note:
- Made-to-order shirts are non-returnable & non-exchangeable. If the fit isn't right, our alteration service is there to fix it.
- Items purchased on sale are non-returnable and non-exchangeable.
How and when will I get my refund?
Yes. Size exchanges within the same style are accepted within 15 days of delivery. The item must be unworn, unwashed, and in original condition with all tags attached.
Reach out via WhatsApp at +91 92665 78181 or email support@hemistry.in with your order number and the size you need. Once we receive the original item, we'll ship the replacement at no extra charge.
If your size isn't available, we'll refund to your original payment source or issue store credit — whichever you prefer. Return shipping is the customer's responsibility, or we'll collect from your door for Rs. 150.
What if I receive a damaged or wrong product?
That's on us. Contact us within 48 hours of delivery with a photo of the issue and your order number. We'll sort it out - replacement or refund, your call.
Can I exchange for a different size?
Refunds are processed either to your original payment source or as store credit - your choice. Store credits are valid for one year. Either way, refunds are processed within 3 business days of us receiving your return.
Bulk & Corporate
Do you take bulk or corporate orders?
Yes. Drop us a line at hello@hemistry.in with your requirements and we'll get back to you with details.